Norfolk Airport Arrivals Terminal

norfolk airport: the world is boardiing


Site Search

search engine by freefind

advanced search


Join Us

Facebook logo and linkBecome a fan of Accessible Virginia.

Link to Twitter logo


SATH logo and link


Norfolk International Airport

757- 857-3351  2200 Norview Avenue, Norfolk, VA 23518            I-64, Exit 279, one mile east on Norview Avenue Link to

Norfolk International Airport is fully accessible to travelers with disabilities and provides the following features and equipment to allow greater ease of movement for non-ambulatory travelers.

PARKING LOTS AND GARAGES: All parking facilities, with the exception of Garage C, contain accessible parking spaces, which are located at the closest point to the main passenger terminal. In Garage A, these spaces are conveniently located on each level near the elevators. In Garage B, with the exception of level 4, accessible parking spaces are located on all levels near the elevators. Spaces reserved for the disabled are at least 96 inches wide.

In daily parking lots, the prevailing rates apply to patrons with disabilities. Rates are $1 per each half hour (or any part thereof) with a maximum daily rate of $11. In hourly parking lots rates are $1.00 for each half hour (or any part thereof) with a maximum daily rate of $24.00. All patrons, including those with disabled parking placards, can park free of charge for up to 30 minutes in any parking garage.

ENTRANCES: Departures and Arrivals Terminals Terminals Located at curbside, ground level. Ramps are provided curbside at both complexes. Automatic double doors designed to accommodate wheelchairs.

SIGNAGE: Directional signage is printed in contrasting color. Exterior signage is either lit or receives ambient light at night.

ELEVATORS: Elevators are conveniently located throughout the Main Passenger Terminal, Arrivals (baggage claim) Terminal and parking garages. All elevators are wheelchair accessible and are identified with the standard graphics used to designate accessible facilities. Elevators have raised markings on the control buttons and sound indicators.

PUBLIC REST ROOMS: All restrooms feature one cubicle with a raised toilet seat designed primarily for non-ambulatory use with 36 inch wide door opening out, handrails, 19 inch raised toilet seat Restrooms are also equipped with full-length mirrors, low-level paper towel dispensers/hand dryers.

restroom area

Public Restrooms

FAMILY CONVENIENCE ROOMS: Family Convenience Rooms are located in Arrivals Terminal, Main Lobby and Concourses. Two separate rooms with baby changing station, full-length mirrors, low-level paper towel dispensers. Restroom is private with 36 inch wide door opening in, handrails, 19-inch raised toilet seat designed primarily for non-ambulatory use.

MOTHER'S ROOMS: Mother’s Rooms are located in the Main Lobby and Concourses. Rooms are equipped with with baby changing station, oversized rocking chair, low-level paper towel dispenser and multiple electrical outlets to give nursing mothers comfort and privacy.

DRINKING FOUNTAINS: Water fountains throughout the terminals are positioned at a level comfortable for use from a wheelchair. Water bottle fill stations are also available on the airline concourses nearby TSA checkpoints.

TTY TELEPHONE: A TTY (text telephone) is available and accessible 24 hours daily in the Norfolk Airport Authority Police dispatcher's office (basement level in the main terminal). The local phone number is 757-857-3872.

FOOD AND BEVERAGE: All food and beverage concessions are ADA-compliant and wheelchair accessible. Tables are 29 inches high with adequate aisles between tables. Staff available at all locations to assist with special needs.

GIFT SHOPS: All retail concessions are ADA-compliant and wheelchair accessible. Counters are 36 inches high with adequate aisles between displays. Aisles clear of temporary displays. Staff available at all locations to assist with special needs.

norfolk airport: the world is boardiing

PROCEDURES: Upon request, the airlines will provide wheelchair assistance. Wheelchairs can be reserved in advance by calling the airline or can also be requested upon arrival at the passenger terminal by calling Huntleigh USA (wheelchair/skycap service) at 757-889-9958. Walkers, crutches, and canes may be taken aboard the aircraft. Assistance dogs are usually allowed to travel on the plane. Call the airline in advance to verify their policy and to make arrangements.

Allegiant – (705) 505-8888

American – (800) 433-7300

BreezeLink to

Delta – (800) 221-1212

Frontier – (801) 401-9000

Southwest – (800) 435-9792

SpiritLink to

United – (800) 241-6522

Continuing efforts are being made at Norfolk International Airport to insure that travel procedures for all passengers may be accomplished with maximum ease and safety.

CHECK-IN Accessible ticket counters and self-service kiosks are located near airline ticket counters. Delta and Southwest offer curbside check-in.

PASSENGER LOADING BRIDGES:  The use of modern terminal-to-plane loaders permits direct access to and from the aircraft, in most cases, without the necessity of ascending or descending steps between plane and terminal. Contact your airline to inquire about special lift capability for their aircraft in the event of ground loading.

AIRPORT SECURITY PROCEDURES: TSA staff will assist with getting bags through passenger screening. Travelers with mobility disabilities or in wheelchairs may be asked for consent to pat down search in accordance with federal regulations. Current procedures by type of disability can be found at this link to

TSA Cares offers a helpline that provides travelers with disabilities, medical conditions, and other special circumstances additional assistance during the security screening process. Call 72 hours prior to travel at (855) 787-2227 or federal relay 711 on weekdays, 8 a.m. to 11 p.m. ET and weekends/holidays, 9 a.m. to 8 p.m. ET.

The TSA Cares Program will facilitate Passenger Support Specialist assistance at the airport upon your request.

There is a video addressing Autism and the airport TSA experience. Link to video.

Passengers traveling with medications and medical devices should consult the TSA's website for information and instructions. Link to the TSA site for medication information.

Passengers traveling with portable oxygen concentrators must contact their airline to insure that portable oxygen is approved for in-flight use.

HIDDEN DISABILITIES Norfolk Airport Authority has partnered with the Hidden Disabilities Sunflower organization to bring its Sunflower Lanyard program to Norfolk International Airport.

The Hidden Disabilities Sunflower indicates to anyone approaching – especially those in customer service roles – that a person wearing one of these items may need more assistance and that their patience is appreciated. Link to Hidden Disabilities Sunflower Organization.

The program is simple:

Hidden Disabilities Sunflower lanyards, pins and bracelets are available at the Information Center in the main lobby Monday – Friday between 8:30 a.m. and 4:30 p.m.

FIRST AID: Airport firefighters and police officers are certified to perform Cardiopulmonary Resuscitation (CPR) and use Automated External Defibrillators (AED) to treat sudden cardiac arrest. Twenty-six AED devices are located throughout the Airport terminals. Advanced emergency medical response and transport is provided by Norfolk Fire and Rescue.

Elevator seating area

PUBLIC SAFETY: Norfolk Airport Authority has achieved GBAC Star™ facility accreditation as verified by the Global Biorisk Advisory Council, a division of ISSA, the worldwide cleaning industry association. This accreditation is reserved for those facilities that demonstrate the superior ability to prepare for, respond to, and recover from biorisk and infectious disease situations.

GROUND TRANSPORATION: On-site rental cars, taxi cabs, app-based transportation companies and peer-to-peer car sharing are located in the Arrivals Terminal. Reservation, pick up and return facilities are wheelchair accessible.

Link to rental cars.

Link to taxi cabs.

Link to app-based transportation companies.

Coastal Ride is a full-service transportation company offering wheelchair accessible vehicles operated by certified drivers. Advance reservations for arriving travelers are not required. Link to Coastal Ride website.

ADDITIONAL INFORMATION: Airport is an ADA-compliant, non-smoking facility. Luggage handling is also available. Wireless internet access (WiFi) is available in all public areas of the terminals. One hour of complimentary internet access - great for checking your email or light web browsing with affordable rate plans are available for more usage.  Norfolk International Airport’s map is available on our website. Link to current terminal map with option to download in PDF format.

Skycaps provide curb side check-in services for Delta and Southwest at Norfolk International Airport. They also provide baggage transport assistance and wheelchair assistance for all passengers within the terminals and to and from parking lots and garages. 

Self-serve Smarte Carte luggage carts are located outside the ticket counter areas at curb side on both sides of the Main Passenger Terminal, inside the Arrivals Terminal near baggage carousel 2 and at rental car return on Level 2-Garage A. The cost is $7 to rent a cart with a $.25 refund upon return to any cart rack.

<< Back to airports

Interior of Norfolk Airport

Interior of Norfolk Airport



Home | Regions | Virginia Weather & Maps | Resources |        Outdoor Recreation | About Us | Contact Us | Accessibility Links