BUSCH GARDENS WILLIAMSBURG 757-253-3350
Fax: 757-253-3399 www.buschgardens.com/va
One Busch Gardens Boulevard, P. O. Box 8785, Williamsburg, VA 23187
Three miles East of Historic Williamsburg on U. S. Rte 60.
GENERAL DESCRIPTION: Busch Gardens Williamsburg is a European-themed park with 17th century flair, featuring stage productions, rides and attractions, variety of authentic foods and shops and a children’s adventure area.
Take a journey to the unexpected at Busch Gardens Europe, where 17th-century charm combines with 21st-century technology to create the ultimate family experience. Voted the "World's Most Beautiful Theme Park”, Busch Gardens boasts more than 50 thrilling rides and attractions, ten main stage shows, a wide variety of award-winning cuisine and world-class shops.
Want to visit England, Scotland, Ireland, France, Germany & Italy without the hassle of passports, customs and language barriers? Every country at Busch Gardens showcases the popular foods, landmarks, gardens, shops and entertainment that put you in the middle of a particular European village! See England's Big Ben, tame Scotland's Loch Ness Monster, enjoy "Emerald Beat" stepdancers, watch France's street artists, enjoy Germany's Oktoberfest, and tour the ruins of Italy's Mt. Versuvius on Escape From Pompeii.
PARKING: 60 wheelchair accessible parking spaces with 96 inch wide accessible aisles, located in France parking lot. Use the main entrance to the park. Follow the signs. Parking lot attendant will direct you to the special parking area. RV parking.
TYPES OF PATHS: Aggregate, smooth, pebbled pathways some with steep grades requiring assistance for persons in wheelchairs.
WHEELCHAIR RENTAL: Available at Ha’Penny, Market Gift Shop in the entrance plaza. Rental fee.
PUBLIC REST ROOMS: Located in Banbury Cross, Aquitaine, Rhinefeld, Ireland, Oktoberfest, San Marco (Italy), Festa Italia and the first aid station. Doors are 36 in. wide, and open in. Turns to enter. Accessible stalls have wide doors opening out. Handrails. Sink pipes are wrapped. Accessible stall checked regularly for obstructions. If needed, special assistance can be obtained by asking area host or hostess for help. Unisex rest rooms are located in first aid and at main gate.
PUBLIC TELEPHONE: Wheelchair accessible phones. Amplified phones. Located at the main entrance, Aquitaine, Hastings, Rhinefeld, Oktoberfest, Italy and first aid.
FIRST AID: Located between Jack Hanna’s Animal Preserve and the Royal Palace Theatre. Staffed by registered nurses and emergency medical technicians.
FOOD AND BEVERAGE FACILITIES: Dining facilities most accessible to guests in wheelchairs: Das Festhaus, Oktoberfest and Ristoriante Della Piazza. Lines accommodating guests in wheelchairs are marked with the international wheelchair symbol. Food locations with railings for crowd control: Italy, Three Rivers Smokehouse in New France, La Coq d’Or in Aquitaine and The Squires Gallery in Banbury Cross. Personnel have been trained to serve guests with mobility and visual disabilities.
SPECIAL SERVICES:
Brochure for guests with disabilities available upon entry, at guest relations, Banbury Cross, In-park ticket sales office in New France and at first aid.
For guests with hearing disabilities, signing interpreters are available with advance notice. Assistive Listening System and written scripts also available.
For guests with visual disabilities, signs are printed on non-glossy surface.
STAFF TRAINING: Personnel have been trained to serve guests in wheelchairs, guests having mobility, visual or hearing disabilities. Specific training in sensitivity and in solving guests’ problems with mobility, visual or hearing restrictions. Training time is 1-2 hours.
PROCEDURES FOR GUESTS IN WHEELCHAIRS:
General procedures: For most rides in the park, guests in wheelchairs and up to 3 companions should enter the ride through the exit and contact an area host or hostess for further instructions. Additional members should go through the regular entrance. Guests in wheelchairs have special seating areas in the Globe and Abbey Store Theatre as well as in the Secrets of Castle O’Sullivan. Please see host or hostess for assistance.
Procedure for transferring from wheelchair to ride attraction: Guests must be capable of lifting themselves from their wheelchairs onto and off of the ride or must be aided by an adult companion capable of lifting them from the wheelchair. Ride will be stopped to assure a safe transfer.
Note: Busch Gardens’ personnel are neither trained nor permitted to assist guests with disabilities other than by helping to steady or support the guest, or by aiding the guest’s companion.
Attractions not considered safe for guests in wheelchairs or with mobility disabilities: Due to the awkwardness of evacuation procedures in the event of a ride stoppage, guests should not ride the Le Scoot Log Flume, the Loch Ness Monster, The Big Bad Wolf, Da Vinci’s Cradle, Roman Rapids, Apollo’s Chariot, Alpengeist, and Escape from Pompeii. Rhine River Cruise can be accessed only by steps.
PROCEDURES FOR GUESTS WITH MOBILITY DISABILITIES:
Special areas of problem elevations: The Rhine River Cruise is located at the base of a steep set of steps leading from Heatherdowns, an extremely steep hill, and steps from Germany. These are not easily managed by guests with restricted mobility.
Performances and procedures for guests: The Skyride requires that guests be able to lift themselves, or be lifted by a companion into the Skyride cabin.
PROCEDURES FOR GUESTS WITH HEARING DISABILITIES:
General procedures: Payphones with amplified handsets are located at the main entrance, Aquitaine, Rhinefeld, Oktoberfest, Italy and first aid.
Performances and procedures for guests: All regularly scheduled shows have Assisted Listening Devices.
PROCEDURES FOR GUESTS WITH VISUAL DISABILITIES:
General procedures: Preferred seating at shows to accommodate visual requirements.
Special areas with problems: Park areas are themed and many areas are in natural settings with “earth tone” colors.
Performances and procedures for guests: Employees are trained to assist guests on a limited basis at each location.
PROCEDURES FOR GUESTS WITH ASSISTANCE DOGS:
General procedures: Assistance dogs are permitted in most locations throughout the park. Guests with assistance dogs and up to 3 companions follow the same procedures as guests in wheelchairs to ride the attractions. Additional members should go through the normal ride or attraction entrance.
Note: When guests are riding or viewing attractions, someone in the party must stay with the assistance dog. Busch Gardens cannot care for , nor be responsible for, the assistance dog.
ADDITIONAL INFORMATION: Special Access Brochures available. Accepted credit cards: MC, V, JCB and DS. Parking fee. Children age 2 and under free. Open late Mar-late Oct. Operating schedule and hours vary. Please call 757-253-3350 for more information.
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