Richmond International Airport
804-226-3000 TTY: 804-222-9781
1 Richard E. Byrd Terminal Drive Richmond International Airport, VA 23250-2400
Located seven miles from Richmond’s central business district, RIC is one mile south of Interstate I-64 (exit 197A)
PARKING: Location of accessible parking spaces: Daily Parking (Garage) 83 spaces, Hourly Parking (Garage) 10 spaces, Economy Lot A (remote) 23 spaces, Economy Lot B (remote) 20 spaces, Cell Phone Waiting Lot (remote) 2 spaces. Parking decks located directly across from terminal building have 93 designated accessible parking spaces. Parking spaces 96 in. wide with access aisle 96 in. wide.
PARKING DECK ELEVATOR: Located North and South Garages. Serves all levels. Door width 42 in. Control buttons 40 in. high. Elevator car interior is 51 in. by 81in. Buttons in braille and raised. Door stays open 7 seconds. Audible floor change signal.
OFF-SITE PARKING: Economy Lots A and B and Cell Phone Waiting Area. Parking shuttle buses have wheelchair lifts. Hours of operation: 24 hours. Phone number for shuttle service information: 804-236-4030.
EXPRESS PICKUP/DROP OFF: Policies and procedures: Curbside upper or lower levels of Terminal Drive roadway, vehicles must be attended at all times. Hourly parking in garages, vehicles staying less than 60 minutes park for free.
TERMINAL ENTRANCE: Several entrances along terminal. Lower Level has 4 entrances and the upper level has 3. Automatic doors 95 in wide. Steps inside lobby, located ticketing and baggage areas adjacent to escalators. Each step 7-in. high, marked with tactile strip/color change. Handrails. Wheelchair ramps (raised crosswalks) to Ticketing (Departures) and Baggage Claim (Arrivals) levels.
FACILITIES: No steps leading to food services, shops, waiting areas, or other public areas. Lowered drinking fountain. Luggage handling available. Signage is printed in contrasting color with raised lettering and in braille.
PUBLIC REST ROOMS: Located at Ticketing, Baggage Claim, Atrium, Concourses A and B. No steps. Turns to enter. Accessible stalls have 36-in. wide doors opening out and handrails. 19-in. toilet seat height and 32-in. between commode edge and wall. Sink height is 34-in. Wrapped pipes under sink. Accessible stall checked regularly for obstructions. Unisex/companion assisted/family rest rooms available. Located at Ticketing, Baggage Claim, Concourses A and B. Rest rooms identified by a raised figure with pants or skirt on the door to designate men or women.
ELEVATOR: Two located at ticketing. Serves all levels. Door width 48 in. Control buttons 36 in. high. Elevator car interior is 68 in. by 100 in. Buttons in braille/recessed. Door stays open 7 seconds. Audible floor change signal.
PHONES: Located at Ticketing, Concourse A and Concourse B. Wheelchair accessible public phones, TTY available.
FOOD AND BEVERAGE: Located in the Atrium (Applebee’s, Applebee’s to Go, Caribou Coffee), Concourse A (Caribou Coffee, Vito’s Market, Sam Adams Celebrates Richmond), Concourse B (Caribou Coffee, Cheeburger Cheeburger, and Club Level Grill, Sam Adams Celebrates Richmond).
Dining facilities are most accessible to wheelchairs: Applebee’s, Club Level Grill, Sam Adams, Cheeburger Cheeburger and Vito’s Market. Tables for customers in wheelchairs, 24 to 30 in. high, with aisles between tables varying from 36 in. (Applebee’s) to 18 in. (Sam Adams and Club Level Grill). Menus printed on non- glossy surface. Increased wattage lighting in dining areas at Applebee’s and Club Level Grill.
GIFT SHOP: Hudson News located at three pre-security locations and three post-security locations. Aisles clear of temporary displays. Clerks assist customers with special needs.
SPECIAL SERVICES: Special brochure available for customers with disabilities. Service Guide for Customers with Disabilities available at this link www.flyrichmond.com.
Customers with hearing disabilities
Procedures for ensuring that public address announcements are accessible to persons with hearing loss include limited visual paging capabilities on flight displays.
Customers with visual disabilities
Personnel available to escort customers within the facility. Contact air carrier for assistance or call 804-222-5179 for Skycap assistance.
Customers with mobility disabilities
Written material available to assist wheelchair-using customers to find fastest and easiest route to where they want to go in the facility. Wheelchairs available. Other special services for customers with mobility disabilities include Service Guide for Customers With Disabilities available at this link www.flyrichmond.com.
Dog relief area for assistance dogs
Pre-security location: Curbside – Lower Level Arrivals Area. No post-security location or indoor relief facility. Special procedures to follow: Customers must clean up after their dogs. Trash receptacle and plastic bags provided.
STAFF TRAINING: Skycaps, Airline Personnel, Airport Police, ARFF, and EasyPark shuttle drivers have been trained to serve customers using wheelchairs, customers having mobility, visual or hearing disabilities. Training includes some training programs upon hire and recurrent on an annual basis, other training programs are ongoing (monthly training and equipment checks).
PROCEDURES: Each airline has procedures for tickets, luggage, boarding and exiting and wheelchairs available for persons with mobility disabilities. Sky caps are available for assistance. Visit airline websites for policies and procedures for persons with disabilities.
AIRPORT SECURITY PROCEDURES: Visit this link to the Transportation Security Administration (TSA) website for policies and procedures for persons with disabilities and for the most current information.
This link will download a TSA notification card to assist the Transportation Security Officers during the screening process to discreetly provide information about your medical condition, device or disability. No one is exempt from screening.
Travelers may call TSA Cares toll free at 1-855-787-2227 prior to traveling with questions about screening policies, procedures and what to expect at the security checkpoint.
ADDITIONAL INFORMATION:
• The terminal building at RIC is open 24/7/365.
• Security screening checkpoints and most air carrier ticket counters open at (or before) 4:30AM daily.
• Security screening checkpoints normally close after last scheduled departure (generally 8 or 8:30PM).
• Currently, one taxi operator, Airport Taxi, offers wheelchair-accessible taxis for public use. Two others, Galaxy Cab and Richmond Flyer, are expected to add this capability on or about July 1, 2012.
• Major credit cards accepted for air fare, parking, restaurants, and gift shops, including MasterCard, Visa, and American Express.
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