Norfolk International Airport
757- 857-3351 2200 Norview Avenue, Norfolk, VA I-64, Exit 279, one mile east on Norview Avenue www.norfolkairport.com
PARKING LOTS AND GARAGES: All parking facilities contain disabled parking spaces which are located at the closest point to the main passenger terminal. In Garage A, these spaces are conveniently located on each level near the elevators. In Garages B and C, the disabled parking spaces are all located on the ground level. A total of 144 convenient parking spaces at least 96 inches wide are reserved for the disabled.
In long-term parking lots, the prevailing rates apply to disabled patrons. Rates are $1 per each half hour (or any part thereof) with a maximum daily rate of $7. Disabled patrons are allowed to park at no charge for the first four (4) hours only in our Short Term parking facilities. After the first four hours in our short term parking facilities, the prevailing parking rates apply. Short-term parking rates are $1.00 for each half hour (or any part thereof) with a maximum daily rate of $24.00.
ENTRANCE: Departures and Arrivals Terminals Located at curbside, ground level. Short-term lots have 4 exterior steps, 6 inches high. Handrails on left and right. Ramps are provided curbside at both complexes. Automatic double doors designed to accommodate wheelchairs. Steps inside lobby, adjacent to escalators. Each step 6 inches high, marked with tactile strip/color change. Handrails.
SIGNAGE: Directional signage is printed in contrasting color. Exterior signage lit at night.
ELEVATORS: Elevators are conveniently located throughout the Main Passenger Terminal, Arrivals (baggage claim) Terminal and parking garages. All elevators are wheelchair accessible and are identified with the standard graphics used to designate accessible facilities. Elevators have raised markings on the control buttons and sound indicators.
PUBLIC REST ROOMS: Throughout Departures and Arrivals Terminal lobbies and concourses. No. steps. All restrooms feature one accessible stall with 36 inch wide door opening out, handrails, 19 inch raised toilet seat designed primarily for non-ambulatory use, 11 inches between commode and wall. Accessible stall checked regularly for obstructions. Sink height 33 inches. Doors are 48 inches wide. Turns to enter. Restrooms are also equipped with full-length mirrors and low-level paper towel dispensers/hand dryers.
FAMILY CONVENIENCE ROOMS: In Departures and Arrivals Terminal. No steps. Two separate rooms with baby changing station, sink 33 inches high with full-length mirrors and low-level paper towel dispensers. Restroom is private with 36 inch wide door opening in, handrails, 19 inch raised toilet seat designed primarily for non-ambulatory use, 11 inches between commode and wall. Doors are 36 inches wide.
DRINKING FOUNTAINS: Water fountains throughout the terminals are positioned at a level comfortable for use from a wheelchair.
PHONES: All airport telephones are low-level design and are wheelchair accessible. Telephones are equipped with raised lettering and volume control. TTY telephones are provided for the use of the hearing impaired and are located on Concourses A and B and in the Arrivals (baggage claim) Terminal.
FOOD AND BEVERAGE: All food and beverage concessions are ADA-compliant and wheelchair accessible. Tables are 29 inches high with adequate aisles between tables. Staff available at all locations to assist with special needs.
GIFT SHOP: All retail concessions are ADA-compliant and wheelchair accessible. Counters are 36 inches high with adequate aisles between displays. Aisles clear of temporary displays. Staff available at all locations to assist with special needs.
PROCEDURES: Upon request, the airlines will provide wheelchair assistance. Wheelchairs can be reserved in advance by calling the airline or can also be requested upon arrival at the passenger terminal by contacting any skycap. Walkers, crutches, and canes may be taken aboard the aircraft. Guide dogs are usually allowed to travel on the plane. Call the airline in advance to verify their policy and to make arrangements.
PASSENGER LOADING BRIDGES: The use of modern terminal-to-plane loaders permits direct access to and from the aircraft, in most cases, without the necessity of ascending or descending steps between plane and terminal. Contact your airline to inquire about special lift capability for their aircraft in the event of ground loading.
AIRPORT SECURITY PROCEDURES: TSA staff will assist with getting bags through passenger screening. Travelers with mobility disabilities or in wheelchairs may be asked for consent to pat down search in accordance with federal regulations. Current procedures can be found at this link to www.tsa.gov.
Travelers may call TSA Cares toll free at 1-855-787-2227 prior to traveling with questions about screening policies, procedures and what to expect at the security checkpoint.
GROUND TRANSPORATION: Airport Connection (located outside the Arrivals Terminal at Door 2) provides shuttle service to all cities and military installations in Coastal Virginia. ADA-approved vehicles with lifts can transport individual passengers or groups with space for two standard wheelchairs or one motorized (oversized) wheelchair. Reservations required. Contact Airport Connection at 866-823-4626 or online at www.onetransportationsolution.com
ADDITIONAL INFORMATION: Airport is an ADA-compliant, non-smoking facility. Luggage handling is also available. Download terminal map in PDF format.
Interior of Norfolk Airport